Have a question? We’ve got answers.
Orders & Shipping
When will my order ship?
Most orders ship within 1–2 business days. During peak hunting seasons, please allow an extra day or two. We’ll send you tracking info as soon as your order goes out.
How much is shipping? Do you offer free shipping?
For standard shipping within the U.S.:
FREE Standard Shipping on orders over $99
$14.95 flat-rate Standard Shipping on orders under $99
All applicable shipping charges are shown clearly at checkout before you place your order.
How can I track my order?
Once your order ships, you'll receive an email with a tracking link. If you created an account, you can also check your order status through your account page.
Do you ship internationally?
No. Right now we ship to U.S. addresses only and do not offer international shipping.
Returns & Exchanges
What is your return policy?
Most new, unused items can be returned within 30 days of delivery, provided they’re in resalable condition with original packaging, tags, and accessories included. That means opened scent control products and worn apparel generally can’t be accepted.
For full details, please see our Returns & Exchanges Policy.
How do I start a return or exchange?
Just email us at contact@scentdefenders.com with:
Your order number, and
The item(s) you’d like to return or exchange
We’ll reply with return instructions and the correct return address. Please don’t send items back without contacting us first.
Products & Scent Control
Are your scent control products safe to use on all fabrics and gear?
Always check the product label first. Many sprays and soaps are safe for hunting clothing, backpacks, and gear, but if you’re unsure, test a small hidden area before full use.
Do your scent control products really work?
We take scent control seriously and focus on products from brands we trust and would use ourselves. No scent control system can guarantee results in every situation—wind, conditions, and overall setup all matter—but we aim to carry gear that makes sense for serious, fair-chase hunters. Over time, we plan to share more in-depth reviews and testing insights on our blog and product pages.
Can you help me choose the right scent control system?
Absolutely. We love helping hunters fine-tune their scent control routine. If you have questions about building your kit or choosing between products, email us at contact@scentdefenders.com.
General
Do you offer a price match guarantee?
Yes. If you find the same item at a lower eligible price within 6 months of your purchase, we’ll review it and, if approved, refund the difference. The competitor must be a U.S.-based authorized dealer, the item must be new and in stock, and the lower price must be a publicly advertised online price.
See our full Price Match Guarantee page for all the details and exclusions.
How can I contact you?
The best way to reach us is by email at contact@scentdefenders.com. We do our best to respond within 1 business day.
You can also find our mailing address and phone number on our Contact Us page.